Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all included parts and accessories. You will also need the receipt or proof of purchase.

To request a return, please contact us at:
Sales@AustralianMycologyEquipment.com.au

Please note that all returns are subject to approval by Australian Mycology Equipment Pty Ltd.

If your return is approved, we will provide instructions on how and where to send your package. Return shipping costs are the responsibility of the buyer unless otherwise required under Australian Consumer Law.

Items sent back without prior approval may not be accepted.

You can contact us anytime regarding returns at:
Sales@AustralianMycologyEquipment.com.au

Damages and Issues

Please inspect your order immediately upon delivery and contact us within 7 days of delivery confirmation if the item is defective, damaged, incorrect, or missing parts so we can evaluate the issue and resolve it promptly.

Flow hoods and other fragile equipment must be unpacked, inspected, and tested within 7 days of delivery confirmation. Products left unopened, unused, or stored for extended periods may not be eligible for return, replacement, or warranty claims where the condition of the product or cause of the issue can no longer be reasonably assessed.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including but not limited to:

  • Perishable goods

  • Custom or special-order products

  • Personal care or hygiene-related goods

  • Hazardous materials, flammable liquids, or gases

  • Opened sterile products

  • Sale or clearance items

  • Gift cards

  • Cryptocurrency payments

Please contact us if you have questions regarding your specific item.

We reserve the right to refuse returns for products that show signs of use, misuse, modification, improper storage, contamination, accidental damage, or unauthorised repair attempts.

Exchanges

The fastest way to receive the item you want is to return the original item once approved and place a separate order for the replacement item.

Refunds

We will notify you once we have received and inspected your return and advise whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and payment providers may require additional processing time.

Shipping costs are non-refundable unless otherwise required under Australian Consumer Law.

If more than 15 business days have passed since your refund was approved, please contact us at:
Sales@AustralianMycologyEquipment.com.au

Australian Consumer Law

Nothing in this policy excludes, limits, or modifies any rights or remedies you may have under Australian Consumer Law.